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Talk With Us 855-65-GUARD
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System Engineer

System Engineer Job Description 

If you are looking to learn technology daily and face the challenge of problem solving for the clients and receive outstanding benefits that support your family while working for a company that takes a people-first approach to business, we invite you to explore our System engineer position.

Core Duties

  •  Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed-on outages.
  •  System documentation and consulting services to include system reviews and recommendations.
  •  Architect, design, and implement solutions for customers using technologies that meet their needs.
  •  Design, implementation, and support services for Microsoft related technologies: Windows Server, Azure, Office 365, Exchange Online, SQL, SharePoint, etc.
  •  Working Knowledge of Windows Remote Desktop Services (RDS)
  •  Working Knowledge of Enterprise Backup Systems, Disaster Recovery, and Business Continuity Solutions such as Acronis, Veeam, and StorageCraft
  •  Working Knowledge of configuration, management, and maintaining various firewalls such as Fortinet, Palo Alto Networks, CISCO, etc.
  •  Working Knowledge of Hyper-V and VMware
  •  Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
  •  Experience and working knowledge of WAN/LAN topography, Wi-Fi networks, routers, firewalls, and network security.
  •  Deep understanding of DNS and DHCP services.

Essential Responsibilities

  • Improve customer service, perception, and satisfaction.
  • Provide world-class IT services to our clients.
  • Maintain excellent customer relations with all clients.
  • Ability to work in a team and communicate effectively.
  • Always demonstrate a high degree of professional conduct
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.
  • Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the customer’s scope of services.
  • Develop and maintain knowledge of customers’ specific business environment.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of our service catalog and how it relates to clients’ needs.
  • Regular and timely completion of Minimum Documentation Standards for each client
  • On-going self-training to preserve professional viability is a must.
  • Constantly pursuing new educational material to learn, discover, and develop new services, products, and technologies for GuardNet and its clients
  • Ability to quickly learn new technologies through self-study and intuition.
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
  • Project management, execution, and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met.
  • Ability to deal effectively with stressful situations.
  • Takes ownership of tasks and follows through to ensure complete resolution.
  • Ability to pay close attention to detail while performing technically detailed tasks.
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals.
  • Understands that the success of individuals is measured by the success of their teams.

Required Qualifications

  •  BSc. preferably in computer engineering or a related field
  •  MBA/MSc. Preferred
  •  A love of computer technology
  •  A valid CA driver’s License
  •  A reliable mode of transportation
  •  3+ years of IT-related experience
  •  Authorization to work in the U.S.

Required Skills

  • Friendly disposition and a great sense of humor
  • Impeccable communication, organizational, and customer service skills
  • Be a quick learner and thrive to improve knowledge, skills, and performance.
  • Creative problem solving and strong troubleshooting skills.
  • Multiple Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Sonicwall CSSA, VMware VCP, Server+, Network+, Security+.
  • Highly skilled in implementing and administering TCP/IP networks, topologies, DHCP, DNS, VPN, VoIP, etc.
  • In-depth knowledge of enterprise-level server and desktop administration using Microsoft and Linux servers, workstations, and macOS.
  • Complete understanding of leading cloud services such as Microsoft Azure, Microsoft 365 solutions, Amazon AWS, etc.
  • Ability to adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Ability to demonstrate consistency and follow-through on assigned tasks.

Nice to Haves

  • Experience working with MSP’s and their tools, such as ConnectWise, IT Boost, Kaseya Products, etc.
  • Project Management experience

Benefits

  • Medical, Dental, and Vision
  • Certification and training reimbursement.
  • 17 Days PTO per year (in addition to training allowance).

Salary

  • $75,000.00 to $85,000.00 Per Year

GuardNet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided based on qualifications, merit, and business needs at the time.

 

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