Welcome to the GuardNet, Inc. Support Center
Please use the following contact information for technical support requests only. If you are not a client, but would like to contact us, please use our contact page and we will reply to your inquiry within one business day.
For immediate support, call:
855-654-8273
For less urgent requests 6 am to 6 pm PT, Monday – Friday, email:
help@guardnetsolution.com
Methods how to connect with Helpdesk
please use one of the following
1. GuardNet Client Portal
This is probably the most effective way of creating tickets and follow up on the tickets. You can access the portal by logging into the Client Portal
Please note that you must activate your account before you can login and access your account. Instructions on how to activate the portal account are available and have been delivered to the management team.
2. Via E-mail
Each time you send an email to help@guardnetsolution.com, a ticket will be created for you automatically and a technician will respond to your ticket accordingly. Please reply to the response you are getting from us, so your notes are added to the same ticket automatically. Once your ticket is created, you can see the status and history of your ticket in the Client Portal.
3. Via Phone
You can call our helpdesk during business hours from 8:00 AM to 6:00 PM Monday through Friday by calling +1(408) 766-0025, +1(855) 654-8273 or your account manager cell number 24/7 if there is an absolute emergency.
Client Portal
Check status of the tickets, communicate with help desk, and pay invoices
Security Portal
Communicate with the compliance team, check the status of vulnerability scans
Security Awareness Training Dashboard
Manage security awareness training campaigns and results
